Frequently Asked Questions

Outsourcing consists of entrusting certain tasks or functions of your company to a specialized provider. Eureka allows you to focus on your core business by handling your customer relations, back-office, sales force or any other process you wish to delegate. We become an operational extension of your team.

We apply the most demanding international standards: ISO 9001 certified processes, double quality listening, call recording, strict confidentiality clauses, secure servers, GDPR compliance. Our teams are trained in data protection and sign confidentiality agreements.

Our 4-phase methodology: 1) Scoping (needs analysis, KPI definition), 2) Dedicated team recruitment and training, 3) 2-week pilot phase with adjustments, 4) Production launch and continuous improvement. Average implementation time: 3 to 4 weeks.

Yes, this is one of our specificities. We operate in French, English and more than 15 African languages: Fon, Yoruba, Hausa, Bambara, Wolof, Lingala, Swahili, Dioula, Fula, etc. This linguistic coverage is a major asset for companies wishing to address African markets.

We offer three plans adapted to your needs: Starter (€450/month) to test outsourcing on a limited scope, Pro (€390/month) for growing SMEs, and Enterprise (tailor-made) for large accounts. Our rates are transparent, with no hidden fees, with monthly commitment without minimum duration.

Absolutely. We provide you with a client portal with real-time dashboards: call volume, handling time, resolution rate, customer satisfaction, call recordings. You have total visibility on activity, as if the team were on your premises.

Our recruitment follows a demanding process: skills tests, language assessments and behavioral interviews. Each agent then follows 3 weeks of initial training (business, tools, client processes) then a monthly continuous training program. We maintain a customer satisfaction rate above 95%.

We use cutting-edge tools: modern CRMs (Salesforce, HubSpot), cloud telephony solutions, conversational AI, process automation (RPA), and multilingual transcription platforms. Our teams are certified on the main market tools and quickly adapt to your internal tools.

Our flexible model allows us to adjust staffing within 48 hours: temporary reinforcements, flying teams, controlled overtime. You only pay for the capacity actually consumed, with no hidden overhead costs.

Yes. We moderate text, image and video content on your platforms: social networks, marketplaces, community spaces, customer reviews. Our moderators apply your editorial charters and compliance rules, 24/7, in more than 15 languages.